Michaels - Palmdale

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Located in the heart of Palmdale, Michaels stands out as a premier craft store that caters to the creative spirit of the community. With a vast selection of supplies ranging from art materials to home decor, Michaels provides everything needed for both seasoned artisans and aspiring crafters alike. The friendly and knowledgeable staff are always ready to assist customers in finding the perfect items to bring their artistic visions to life.

Summary

Address: Sierra Commons, 39626 10th St W B, Palmdale, CA 93551, United States
Phone: +1 661-224-1618
Specialty: Craft store
Website: Website
Rating: 4.4 / 5
Number of reviews: 1141

Location of Michaels

Table

Opening hours
Features of Michaels
Reviews of Michaels
1. Customer Reviews
2. More interesting images

Opening hours

Friday: 9 AM–9 PM
Monday: 9 AM–9 PM
Saturday: 9 AM–9 PM
Sunday: 10 AM–7 PM
Thursday: 9 AM–9 PM
Tuesday: 9 AM–9 PM
Wednesday: 9 AM–9 PM

Features of Michaels

Michael's is a well-established craft store located in Palmdale, California. Situated in the Sierra Commons shopping area, specifically at 39626 10th St W B, Palmdale, CA 93551, this store has become a popular destination for craft enthusiasts and hobbyists alike. The store provides an extensive selection of materials and supplies for a variety of creative projects, making it a go-to place for those looking to explore their artistic talents.

With a long-standing reputation in the craft community, Michael's primarily focuses on meeting the needs of customers who enjoy DIY projects and handmade creations. This craft store offers an extensive range of products such as art supplies, floral arrangements, home décor items, and seasonal decorations. Whether you are a seasoned artist or just starting out, there is something for everyone.

Michael's has received a commendable rating from its customers, with 1141 reviews that average a score of 4.4 out of 5. This high rating reflects the store's commitment to providing quality products and excellent customer service. Shoppers appreciate the knowledgeable staff who offer assistance and guidance in selecting the right materials for their projects.

In addition to offering a wide variety of products, Michael's frequently hosts workshops and classes aimed at fostering creativity within the community. These events provide individuals with opportunities to develop their skills and learn new crafting techniques. By participating in these workshops, customers can also connect with other enthusiasts, forming a supportive network of fellow craft lovers.

The atmosphere within Michael's is warm and inviting, making it a pleasant place to shop. The layout of the store is designed to facilitate easy navigation, allowing customers to find everything they need without hassle. From scrapbooking supplies to knitting yarn, shoppers can immerse themselves in a world of creativity.

As a prominent player in the craft supplies market, Michael's continues to innovate by expanding its product offerings and enhancing the shopping experience. The store's dedication to quality and customer satisfaction is evident in every aspect of its operations.

In conclusion, if you are in Palmdale, California, and looking for a reliable craft store, Michael's should be at the top of your list. With its impressive selection, community involvement, and welcoming environment, it remains a cherished spot for all who appreciate the art of crafting.

Reviews of Michaels

Michaels, a popular craft store, has garnered a total of 1141 reviews with an overall rating of 4.4. Customers have shared a range of experiences, highlighting both positive aspects and areas for improvement.

Many shoppers appreciate the store's clean and organized layout. For instance, one customer mentioned that "the store is neat and clean and the staff is always there to help you locate anything you're looking for." This sentiment is echoed by others who enjoy the friendly customer service and the variety of arts and crafts supplies available.

However, there are also some negative experiences reported. Certain customers have expressed frustration with staff behavior during their visits. One reviewer recounted a particularly horrendous experience with a custom framer, describing the employee as "rude, disrespectful, and derogatory." Such incidents highlight the inconsistency in customer service that can impact the shopping experience.

Positive experiences include helpful staff and a well-stocked inventory.
Some customers experience long wait times with curbside pickup.
Occasional reports of rudeness from staff affect customer satisfaction.
Many customers enjoy a wide range of crafting supplies and unique items.

Overall, while Michaels offers a great selection and many positive interactions, there are aspects of customer service that could be improved to enhance the overall experience.

Customer Reviews

leslie

Arvosana: 1/5

Every time you walk in anywhere near closing time, the staff practically yells at you the time and when they close. It’s rude. And it’s every single time I walk into this store. So sick of it. Walked in at 6:45 just to grab something real quick and I’m being yelled at that they close in 15 minutes. Wish I didn’t have to come in but sometimes I need stuff right away and have to come here.

R.I.A

Arvosana: 4/5

I normally buy my baking supplies here, and every purchase, so far, has been a great one. The only downside, that comes to mind, is that, sometimes, curbside pickup takes longer than I expected, but other than that, every item is always well intact, and my satisfaction factor is always high.

Dana Gerritsen

Arvosana: 1/5

FRAMING CUSTOMERS BEWARE!

I had a horrendous experience with one of the custom framers (named Shannon) at this store. She was extremely rude, disrespectful, and derogatory. Despite my pleasant and positive attitude, Shannon was absolutely impossible to work with. I have never been treated so poorly by an employee in my entire life. I ended up having to walk out of the store, and the company lost a significant amount of business. The specific details of my experience are below. If you are looking to have custom framing done, I highly recommend that you chose another store in town. Good luck!

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I had a horrendous experience at the Michaels in West Palmdale on 2/21/25. I first called Michaels around 11:00 a.m. in order to make sure that the 70% off custom framing sale was still going on and that a framer would be available approximately 30 minutes later. I was then transferred to the framer (Shannon) and she was very standoffish and made me feel as though my questions were stupid. Nevertheless, I decided to give her the benefit of the doubt.

Approximately 30 to 40 minutes later I arrived at the store. My plan was to make a memorial shadow box for my dog who recently passed away. I also had a piece of artwork from a magic show that I was hoping to get framed as well. Upon entering the store, I grabbed a cart in hopes of bringing that back to my car to load all of my framing items. The cart unfortunately did not fit through the exit door, and I asked the cashier if I was allowed to bring it out to my car. I was told no, which was fine albeit a bit frustrating. I asked if the cashier would then be willing to watch my items as I brought them in, for I had three to four trips to my vehicle to obtain all of the framing materials. The cashier was relatively friendly when I brought in a shadow box from my previous pet that I wanted to use as an example into the store. It was too big to fit in the cart, so I nicely asked the cashier if I could place the items on the checkout desk, and she agreed. While I made my remaining trips to the vehicle, the cashier was pleasant and cordial. I then let her know that I had one more trip left and that I might need some assistance from a sales associate to help me get everything back to the framing area.

When I came back into the store there was another individual standing near my items. She did not greet me. Unbeknownst to me at the time, it was the framer, Shannon. I walked up to the items to finish making my pile and Shannon followed me. She huffed and puffed and rolled her eyes when she saw one of the artwork pieces that was from a magic show. She then picked up a few items and I said, "Oh, are you going to carry those for me?" She responded gruffly and made a rude remark. I then said, "Well okay, thank you." We then walked back to the framing desk and there was approximately three different counters/registers with which to do the custom framing. I asked the associate nicely where she would like me to go and she rudely said "THE COUNTER!" She was intentionally vague. So, I put my things down and replied, "Hey, I would really like this to be a pleasant experience." Shannon immediately got defensive and meanly said, "Well, you were the one that was rude to the cashier in the front." I then said, "Excuse Me? You just lost my business." At that point, I was very frustrated, for I had been nothing but polite and friendly the entire time.

I immediately informed two different managers about my experience, and the lead manager was apologetic and informed me that she would have a conversation with Shannon. I hope that is the case, for no customer deserves to be treated that way.

Kady Lee

Arvosana: 5/5

I always enjoy going into Michaels for any crafting needs or fun trinkets. I tend to look ahead on the website, but the staff have usually helped me very well if I had any issues with finding something.

Bettie Nicholson

Arvosana: 5/5

This store is neat and clean and the staff is always there to help you locate anything your looking for

Janaka Ahaus

Arvosana: 5/5

Nice well layed out store. Customer service is friendly. They have lots of arts and crafts, designs. My wife bought this really cool cricut joy that can make all kinds of stuff. The decorations here are awesome too. I got a Halloween cat pillow Ha!!!