3D Imaging Systems - Bakersfield

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Located in the heart of Bakersfield, 3D Imaging Systems specializes in Copier repair services designed to keep your office equipment running smoothly. With a commitment to excellence and customer satisfaction, their team of experienced technicians is dedicated to providing swift and reliable solutions for all types of copiers. Whether it's routine maintenance or urgent repairs, 3D Imaging Systems ensures minimal downtime for your business, making them the go-to choice for all your copier needs in the Bakersfield area.

Summary

Address: 4525 New Horizon Blvd # 1, Bakersfield, CA 93313, United States
Phone: +1 661-397-2591
Specialty: Copier repair service
Website: Website
Rating: 3.4 / 5
Number of reviews: 5

Location of 3D Imaging Systems

Table

Opening hours
Features of 3D Imaging Systems
Reviews of 3D Imaging Systems
1. Customer Reviews
2. More interesting images

Opening hours

Friday: 8 AM–5 PM
Monday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed
Thursday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM

Features of 3D Imaging Systems

3D Imaging Systems is a dedicated copier repair service located in Bakersfield, California. This business provides expert solutions for individuals and companies facing issues with their copying equipment. Situated at 4525 New Horizon Blvd # 1, Bakersfield, CA 93313, it serves the local community with a focus on quality repair and maintenance services.

With a phone number of +1 661-397-2591, 3D Imaging Systems is accessible for customers seeking immediate assistance regarding their copier problems. The company specializes in diagnosing and repairing various types of copiers, ensuring that they are restored to optimal working condition. The team at 3D Imaging Systems is equipped with the necessary tools and skills to handle both minor issues and major faults, making them a reliable choice for copier repair.

3D Imaging Systems has received a rating of 3.4 out of 5 from five customers, reflecting a moderate level of satisfaction among those who have utilized their services. This rating indicates that while some clients have found their experiences positive, there may be areas where improvement is needed. Customer feedback suggests that 3D Imaging Systems is responsive to inquiries and committed to resolving issues in an efficient manner.

Understanding the importance of functioning copiers in both office and home settings, 3D Imaging Systems aims to minimize downtime for its clients. Whether facing paper jams, printing errors, or mechanical malfunctions, their knowledgeable technicians provide thorough inspections and effective repairs. This commitment to service has helped them establish a foothold in the local market.

In addition to repair services, 3D Imaging Systems also emphasizes preventative maintenance. By offering tips and guidelines on how to care for copiers, they help customers extend the lifespan of their equipment. Regular maintenance can prevent costly repairs and ensure that copiers function smoothly over time.

As a local business in Bakersfield, 3D Imaging Systems is dedicated to its community, striving to provide excellent customer service and expertise in copier repairs. With a focus on professionalism and reliability, they continue to grow their reputation as a trusted provider in the copier repair industry. For those in need of copier repair services, 3D Imaging Systems stands ready to assist with their comprehensive solutions.

Reviews of 3D Imaging Systems

3D Imaging Systems has received mixed reviews regarding their copier repair service. With a total of 5 reviews and an average rating of 3.4, customer experiences vary significantly.

On one hand, a customer named Mark B expressed serious dissatisfaction, citing poor customer service and accusations of overcharging for outdated equipment. He mentioned that the company often sold used or lease return machines, while still insisting they had “a warehouse full” of stock. Mark noted that the company had been reluctant to provide timely information about equipment maintenance, which resulted in significant issues, highlighting a fix-as-fail approach rather than a proactive maintenance strategy.

In contrast, other customers have lauded the company, such as Mark Hall, who praised the high-quality Kyocera copy machines they service and sell. Lupita Calderon also commended their customer service skills, emphasizing their acknowledgment of customer needs.

However, not all feedback is glowing. Another reviewer, James Cooke, left a lower rating but provided little commentary, while Sara Valle showed satisfaction with the service, although her review lacked detail.

Mixed reviews with an average rating of 3.4
Concerns about customer service and equipment quality raised by Mark B
Positive feedback on high-quality machines and customer skills from others
Low ratings with minimal commentary from some customers

Customer Reviews

Mark B (N0p3Mark)

Arvosana: 1/5

Second rate customer service. Been overcharging my employer for far too many years. Selling us used or lease return equipment. I would ask for recommendations on new equipment and after looking up the model numbers they suggest I'd find it discontinued or considered legacy by the manufacturer. They always claimed to have "a warehouse full" but it was a warehouse full of discontinued equipment.

If they wanted to sell us new (or at least new to us) equipment they would start commenting on how the parts for our existing equipment were no longer going to be available. Then I would get sent a letter that they were sent from the manufacturer stating the same thing only problem is, they got the letter over 6 months ago and parts were well gone but they only decided to tell us this until either they had depleted their stocks of used parts for our equipment or they wanted to sell us something.

Am with a different provider now and the first thing they did was go around and fix all the problems and faulty parts that my equipment has been getting over the years. In some cases they found things like retaining clips simply broken off and missing and in other cases our equipment was well outside the manufacturer recommended time frame for a maintenance kit.

See, things like Toner and Fusers and Maintenance kits were covered under our service agreement with 3D Imaging. So with our per page price each month we would get these things at no additional cost. Quite frankly they took our equipment under a fix as fail basis instead of a true "maintenance" agreement. They didn't maintain anything... they fixed something if it completely broke.

Upon switching providers I also discovered that they were charging us well over the market average for the equipment we had and our volume of use. They're definitely not the only rodeo in town but they carry on like they are.