Mimaki USA, Inc. - Gardena

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Mimaki USA, Inc., located in Gardena, has established itself as a leader in the digital printing industry. Known for its innovative solutions and high-quality products, this company specializes in providing cutting-edge technology that meets a wide range of printing needs. With a commitment to excellence and customer satisfaction, Mimaki USA, Inc. continues to push the boundaries of what's possible in digital printing, making it a top choice for businesses looking to enhance their print capabilities.

Summary

Address: 150 W Walnut St Suite 100, Gardena, CA 90248, United States
Phone: +1 818-886-2236
Specialty: Digital printer
Website: Website
Rating: 3.4 / 5
Number of reviews: 5

Location of Mimaki USA, Inc.

Table

Opening hours
Features of Mimaki USA, Inc.
Reviews of Mimaki USA, Inc.
1. Customer Reviews
2. More interesting images

Opening hours

Friday: 8:30 AM–5:30 PM
Monday: 8:30 AM–5:30 PM
Saturday: Closed
Sunday: Closed
Thursday: 8:30 AM–5:30 PM
Tuesday: 8:30 AM–5:30 PM
Wednesday: 8:30 AM–5:30 PM

Features of Mimaki USA, Inc.

Mimaki USA, Inc. is a leading company dedicated to the field of digital printing located in Gardena, California. Established to provide innovative printing solutions, the organization has built a reputation for excellence in the industry. Their office is situated at 150 W Walnut St Suite 100, Gardena, CA 90248, United States. This strategic location enables them to serve a diverse client base across the United States, offering state-of-the-art technology and customer support.

Specializing in digital printers, Mimaki USA, Inc. focuses on delivering high-quality printing solutions to meet the demands of various markets. The company offers a wide range of products suited for different applications, including signage, textiles, industrial printing, and more. Their printers are known for their precision, efficiency, and ability to reproduce vibrant colors, making them a preferred choice among businesses that require reliable printing services.

Client satisfaction is a vital aspect of Mimaki USA, Inc.’s operations. According to feedback from clients, the company has received an average rating of 3.4 out of 5. While this rating reflects a mix of opinions, it highlights the importance of continuous improvement in their offerings. Mimaki USA, Inc. is committed to addressing client concerns and enhancing the overall user experience. They actively seek feedback to refine their products and services, ensuring they remain at the forefront of the digital printing industry.

The team at Mimaki USA, Inc. consists of experienced professionals who are passionate about printing technology. They provide expert advice and support to clients, helping them choose the right equipment and solutions based on their specific needs. Their approach combines technical knowledge with a customer-centric focus, making it easier for clients to navigate the world of digital printing.

Mimaki USA, Inc. remains dedicated to innovation, continually investing in research and development to bring cutting-edge technologies to market. This emphasis on advancement ensures that their clients have access to the latest tools and techniques, enabling them to achieve their creative and business goals effectively.

In summary, Mimaki USA, Inc. is a pivotal player in the demanding realm of digital printing. With a solid foundation in customer service, a range of specialized products, and a commitment to enhancing their technology, they are well-positioned to serve the evolving needs of their clients. The company’s dedication to quality and innovation continues to make it a significant contender in the printing market.

Reviews of Mimaki USA, Inc.

Mimaki USA, Inc. has received a mix of feedback regarding its digital printers and the associated service. Overall, the company holds a 3.4 rating based on five reviews, indicating a blend of satisfaction and dissatisfaction among its customers.

On one hand, there are positive reviews expressing high praise for the company. For example, Rene Perez highlighted it as a great company and a #1 source in printing, emphasizing a positive experience in his dealings. Similarly, both James Hughes and Oksana Putyatina provided five-star ratings, suggesting that not all customers have faced issues.

However, the feedback contains significant concerns, particularly regarding customer service and support. One review by Adem Ogunc detailed a particularly troubling experience, mentioning installation issues and an absence of necessary parts, contributing to prolonged equipment downtime. He cautioned potential buyers to ensure that parts are current and that support is readily available. Another review from Trusty Print echoed these sentiments, describing frustration with unresponsive service and the feeling of being left without options after purchasing their machine.

Here are some key points reflecting the customer opinions:

High praise for some service experiences from satisfied customers.
Significant installation and support issues reported by multiple users.
Concerns over availability of parts and the effectiveness of customer support.
A warning for prospective buyers to confirm service guarantees before purchasing.

Customer Reviews

Adem Ogunc

Arvosana: 1/5

I’m sharing this to help anyone considering Mimaki’s wide-format printers understand the service landscape they’ll be dealing with.

Our company bought four units—well into the six-figure range—through Mimaki’s own New Jersey office. That office referred us to ITNH in New Hampshire, while day-to-day oversight was supposed to come from management out of Los Angeles. From there, things unraveled:
• Installation limbo. The installer ITNH sent could not complete setup; we had to bring in Mimaki technicians to finish the job.
• Parts already sunset. Only after the sale did we learn the printheads had been discontinued, leaving very few people qualified to work on our exact models.
• Distant, scarce technicians. The one person truly familiar with these printers was based in Brooklyn—three hours from our Pennsylvania facility—so every service call meant after-hours visits or long delays.
• Slow or missing follow-ups. Email threads often stretched for six months or more with no resolution. Dealers pointed us to Mimaki, Mimaki pointed us back to dealers, and critical downtime piled up.

Everyone we met was polite and occasionally showed real effort, but the overall structure—multiple hand-offs, limited expertise, and lengthy response times—never gave us the dependable support industrial equipment should come with. If you’re evaluating printers for a production environment, confirm (in writing) that parts are current, technicians are local, and service targets are measured in days, not months. Our multi-year experience suggests those assurances are far from guaranteed.

Trusty Print

Arvosana: 1/5

This is the Legit review google please don't delete this content, product UJF-7151 plus serial V969B487.

First i have purchased this machine with ITNH from Mimaki dealer, i have use this machine to print for my product
only, i don't have customer so the ink consumption is very low, ITHN complaint why i didn't purchase ink from them
and they have refused to provide support for the machine? imagine if you put 50K investment in the machine and they
told you that. i think they know the advantage that if they don't support your machine it will go to trash, because
if you contact Mimaki they will tell you to contact your dealer? i have made multiple calls and finally Mimaki support helped
file a complaint, Helen Polo has created the ticket and Billy from Gardena, California contacted me and told me that
every thing will be ok he was referred me to EXT Fabric, they have sent the tech over and try to fix the cleared head
because the negative pressure was low, he has it fixed and the changed the filter, after his visit i don't know what have
he done to the machine and now the Magenta head is not working? i have schedule another appointing and checked he stated
that the solenoid is not working so he order parts, third visit changed the solenoid and opened all of the machine out and wasted
5 of my ink bottle and diagnosed more problem,here are the part need to be order MAINTENANCE CIRCULATION HEAD ASSY VENT FILTER
TANK ASSEMBLY, to this point i am disbelieve in this company, and so Billy has disappear? PLEASE RECONSIDER WHEN PLANNED TO PURCHASE THE PRODUCT FROM MIMAKI, THEY SEEM LIKE MONOPOLY, THE MACHINE CAN ONLY BE FIX BY THEIR DEALER OR THEM, IF YOU CALL THEIR CUSTOMER SERVICE THEY WILL ASK YOU TO CONTACT YOUR DEALER, IF YOUR DEALER REFUSE YOU ARE DONE. I HOPE MIMAKI CORP WILL READ THIS REVIEW AND TAKE ACTION, I AM THE MIMAKI PRODUCT OWNER AND I WAS TREATED VERY UNPROFESSIONAL AND UNFAIR.