Red Room Photo Lab - Van Nuys

Arvosana: 5/5

super friendly service and the turnaround for scans is so fast! the scans themselves are excellent as well :). their prices are fair; they also have cameras/gear for sale and are very informative/patient with any questions. i'm new to film and this place is chill and unpretentious . will never go to any other photo lab!

Arvosana: 5/5

If I could give them 10 stars, I would! I’ve been coming here for years to get my film developed and scanned. Here they have always done a phenomenal and speedy job, and they go above and beyond for their customers! Film can be so special and personal and you only have one try to get it right. I know I can always trust them to take care of my film and deliver at the highest quality. It is always worth the long drive from the west side of town, and I am so glad my friends recommended Red Room Photo Lab to me!!

Arvosana: 5/5

I just dropped off film an hour ago so I don’t have them back yet but service was so friendly! I asked the most basic questions about film as I’m new to it and he was not at all condescending! Very encouraging and sweet and price to develop is pretty much the average price everywhere. I also bought 2 rolls of fujifilm 400 at $10 each so I was very happy about that! Cant wait until they expand their film stock 🙂

Arvosana: 1/5

Absolutely do not waste your time or money here. My partner and I came in for what should’ve been a simple passport photo session. We paid $40 for two sets of physical prints and were sent on our way — not even offered digital copies. For reference, Walgreens does this for $16.99 per person including a digital version. But fine, maybe they’re pricier because they’re more “professional,” right? Wrong.

After scanning the prints to submit through the official U.S. passport renewal site, they were rejected for having incorrect proportions. I returned with the official .gov specifications in hand, hoping they’d simply retake the photos correctly. Instead, they tried to charge an additional $15 retake fee per person and a $5 fee just to email the photos. When I pointed out that the proportions were clearly listed on the government website, their excuse? “Oh, that must be new. We didn’t know those were the digital requirements.”

This is a business that claims to do tons of passport photos, yet somehow has no clue what the actual requirements are — and worse, they refuse to take responsibility for their mistake. Now I’m out $40, with two completely useless photos and the pleasure of being gaslit by a staff who think it’s the customer’s job to know the photo specs better than the supposed professionals.

Save yourself the headache. Go anywhere else.

Arvosana: 1/5

Horrible horrible business and especially everyone that works here. They lie to your face and they do not care about the customer at all. All they care about is their followers and clout. We were at an event and paid for photos and asked them to send to us digitally and they said they couldn't at the time but to message them a DM on Instagram with the photo we want sent digitally. I've been trying to reach out to them for months and they are toying with me. Me and couple of other customers are being played by them and they are teasing us and misleading us by asking us to email them and not keeping their word. Now this business does not care about customer needs. Once you pay and get your photo printed, forget you as a customer right away. So unprofessional and I can't believe how they just lie to your face. I would expect this photo company wanting to grow and be tagged and do whatever it takes to grow their business but all they care about is $$$. Go to another photo shop that cares about their customers. Do not go here at all.

Arvosana: 1/5

Came here in Jan with about 20 rolls of old film I found while cleaning out my parents house. I wanted to surprise them with a family collage for my Dad's 70th birthday. Took all the old film here to see if they thought it could be developed. I understand after the first conversation that they would try their best but there was no guarantee they could get images off the film given how old the rolls were. Are a long chat with the guy at the counter explaining their process and the risk of not getting any images to print I still decided to go ahead and try, with the understanding I would get a store credit for the rolls they could develop/print. After this first interaction I had nothing but issues with this shop. I had to chase them up every step of the way. After getting no response or follow up on my emails and calls I had to pop in to the shop to get updates on my photos and each time I went in the guy at the counter ( always a different person) seemed unable to find my stuff or know the status or the order. On my 2nd pop in to see the status of the printing the guy who helped me this time took about 10 minutes walking around the shop trying to figure out what was going on with my order then eventually let me know they would print the photos that could be printed and let me know when they were ready. I then get an invoice and message saying they'll print my photos after I pay this second invoice even though I already prepared $300 for them to develop and print all the film I initially dropped off. After another email interaction clarifying that I already paid, my photos were ready for pickup. When I picked up the photos I asked the guy helping me this time (different person from all previous visits) to let me know how much store credit I had since I dropped off about twenty rolls of film and they printed no more than 5. He couldn't answer me but said someone would get back to me. After a couple days of no contact I sent an email asking for the balance/store credit amount and still have not heard back. I really wanted to support this business but their customer service and ability to manage their orders is trash. I have been deeply disappointed with every interaction/ transaction.

Arvosana: 5/5

I can’t say enough good things about red room photo lab.They truly went above and beyond to make sure my photos turned out perfect. I sent in an old, slightly damaged photo that was very special to me, and their team not only edited it to restore the colors and remove blemishes, but they also took the time to enhance the details I hadn’t even noticed needed improvement. When it came to the printing, the quality was absolutely stunning the colors were vibrant, and the paper felt high-end and durable. Their attention to detail, exceptional customer service, and willingness to go the extra mile made this experience unforgettable.

Arvosana: 1/5

This review is about 10 months late. I needed a professional headshot wearing a suit. The guy who might be a manager, and also taking the picture was extremely rude and impatient even though there was no one else at the studio and my whole session lasted about 5 minutes. At some point I asked him what he thinks of the picture to which he answers something to the tune of "it is what it is, you decide". I got my picture and paid an extra for a small modification I made, but I will never go back here because of how rude the guy was.