Integral Reality Labs, Inc - San Mateo

Located in the heart of San Mateo, Integral Reality Labs, Inc stands out as a premier 3D printing service provider. With a commitment to innovation and quality, they specialize in delivering tailored solutions that meet the diverse needs of their clients. By leveraging advanced technologies and materials, Integral Reality Labs, Inc not only transforms concepts into tangible products but also empowers businesses to push the boundaries of creativity and design.

Summary

Address: 33 S Railroad Ave, San Mateo, CA 94401, United States
Phone: +1 650-425-7831
Specialty: 3D printing service
Website: Website
Rating: 1.6 / 5
Number of reviews: 10

Location of Integral Reality Labs, Inc

Table

Opening hours
Features of Integral Reality Labs, Inc
Reviews of Integral Reality Labs, Inc
1. Customer Reviews
2. More interesting images

Opening hours

Friday: 9 AM–6 PM
Monday: 9 AM–6 PM
Saturday: Closed
Sunday: Closed
Thursday: 9 AM–6 PM
Tuesday: 9 AM–6 PM
Wednesday: 9 AM–6 PM

Features of Integral Reality Labs, Inc

Integral Reality Labs, Inc. is a dedicated 3D printing service located in San Mateo, California. Situated at 33 S Railroad Ave, San Mateo, CA 94401, this business has carved a niche in the realm of additive manufacturing. With a focus on providing high-quality 3D printing solutions, the company operates in a competitive market that requires innovation and precision.

The firm specializes in various applications of 3D printing technology, catering to a broad spectrum of industries. From prototyping to custom product development, Integral Reality Labs aims to meet the diverse needs of its clients. By leveraging advanced materials and techniques, they strive to produce models and functional parts that exceed customer expectations.

Despite its technological capabilities, Integral Reality Labs, Inc. has received a mixed reception from its customers. With a customer rating averaging at 1.6 out of 5 from ten clients, it indicates some room for improvement in customer satisfaction. This feedback highlights the importance of continual enhancement in service delivery and client engagement for the company.

Integral Reality Labs makes significant efforts to harness the potential of 3D printing. Their services extend beyond basic printing; they also offer consultation to help clients conceptualize their ideas effectively. This collaborative approach allows them to work closely with clients, ensuring that the final product aligns with their vision. The team focuses on understanding client requirements, which is crucial for successful project outcomes.

The business environment for 3D printing services continues to evolve, presenting both challenges and opportunities. As technology advances, Integral Reality Labs is committed to adapting its strategies to remain competitive in the market. They recognize that constant innovation is essential to meet the growing demands of various sectors, including aerospace, healthcare, and consumer products.

Integral Reality Labs, Inc. is determined to refine its services and address customer concerns actively. Client feedback plays a crucial role in shaping their future offerings. Engaging with stakeholders and incorporating suggestions can help the business enhance its reputation and improve overall client satisfaction. The company understands that the journey towards success involves not only technological advancements but also maintaining strong relationships with customers.

In conclusion, Integral Reality Labs, Inc. serves as a platform for 3D printing solutions within San Mateo, California. While they face challenges reflected in customer ratings, their commitment to innovation and improvement could pave the way for better service and increased client satisfaction in the future.

Reviews of Integral Reality Labs, Inc

Integral Reality Labs, Inc has garnered a significant amount of negative feedback from customers, resulting in an overall rating of 1.6 based on 10 reviews. Many customers have expressed their frustration regarding the lack of communication and the long wait times for their orders. A common thread among the reviews is the disappointment with customer service, with several customers stating they received little to no updates on their orders.

For instance, Anna Thomson mentioned that she placed multiple orders in October 2023 but received only vague explanations regarding unforeseen delays. She ultimately received no products nor refunds, leading her to declare she would never do business with them again.

Alyssa Draculesti's experience echoes this sentiment; after being promised a quick turnaround, she faced multiple delays and minimal responses to her queries. It wasn't until she initiated chargebacks that she finally heard back, further emphasizing the company's poor customer service.

Many reviews also highlight issues with product delivery and quality. Customers like Chimera Soldier and Chris Cleary reported waiting for several months without receiving their orders or any substantial updates. Their experiences included waiting for products intended as gifts, only to be left in the dark.

Consistent delays in order fulfillment since October 2023
Lack of responsive customer service leading to unresolved issues
Customers reporting unfulfilled promises and products, including custom models
High levels of frustration and disappointment expressed by multiple reviewers
Issues with product quality, despite some acknowledging good workmanship on received items

The overall sentiment among customers indicates a serious need for improvement in communication and reliability at Integral Reality Labs, Inc.

Customer Reviews

Anna Thomson

Arvosana: 1/5

Placed 3 separate orders with them back in October 2023. There was no communication for months other than vague claims of "unforeseen circumstances" holding things up. In April I finally got notice that they were only printing ships until the end of the month and if mine weren't printed they would issue a refund in May.

It's now almost July. No ships. No refund. No updates.

I've heard they're going out of business but if by some miracle they stick around I'll never do business with them again. And that's a real shame. The orders I've placed with them before this mess have been quality products.

Alyssa Draculesti

Arvosana: 1/5

Horrible customer service - ordered a set of ships and the email said 2-4 weeks in early Oct. They then said they were having set backs and it would take longer. Then in early Dec I attempted to contact them and got no response. I tried again right before Christmas. Again nothing. I finally got fed up and did charge backs on my purchases. That was when they finally contacted me. They told me they were having supply chain issues. Its pathetic it took them getting contacted by my financial institution to take notice.

If you attempt to buy anything from these fraudsters I wish you all the luck in the world that you will get what you paid for in a timely manner. It seems this company only wants your money and doesn't want to actually follow through on their end of the purchase agreement of actually sending you the product you bought.

Chimera Soldier

Arvosana: 1/5

Ordered a custom 5 inch 3D printed model from this outfit back during the first week of October. Been waiting 7 months and have not received any notifications of production or refund. DO NOT do business with this company. Took almost 6 months to recieve a prior purchase back in 2022. I decided to give them another chance and now I regret it.

Chris Cleary

Arvosana: 1/5

Ordered Star Trek models back in October 2023 with a goal of them being Christmas gifts. December 4th I received a response to my order follow-up sighting "high demand, which may cause delays". Since then, no response to any communications over months and months. This company ripped me off and it is incredibly disappointing. For shame. Do NOT ever order anything from this company.

Austin Taylor

Arvosana: 1/5

I purchased a custom model from this company in October. Once it was delayed, I asked about it and kept getting fed a line that they were swamped. Finally after six months of waiting and still no model, I asked for a refund. Silence ever since. Stay away from this company and they won't deliver once they have your money.

Caleb Bradley

Arvosana: 1/5

Purchased a 3D print 6 months ago, still have not received.
When I asked for a Refund, I was denied because it was "already in production".
DO NOT do business with this company.
You WILL regret it if you do.

Clinton Adkison

Arvosana: 3/5

BEWARE BEFORE YOU BUY.... So on the website it shows a $365 painted model of their Star Trek 3D Model. That you pay for to be customized by you from the game Star Trek Online. It is pictured with a stand. All the youtube videos show it as coming with a stand as well. This is true for all past models. However, they no longer provide the stand for your model. They do not disclose this information on their website either. So imagine the disappointment when I received this very expensive custom made model without a stand. I wrote them several times and they said they no longer make the stands or provide stands for their models. This is absolutely ridiculous considering the fact of how much money you pay for this model and the fact that its a SHIP. Its not a car that has 4 wheels .... Its a ship. What good is a model of a ship if you do not have a stand or a way to display it.

Im not taking away from the quality of the product which is amazing without a doubt (should be for the price). But how can you display a ship with out a stand?

The best customer service could do is to give me a 5% off on my next $365 dollar model purchase.... Why would I buy another ship model from you if there is no stand???... SMDH....

Ciff “Dog” Denis

Arvosana: 1/5

I have also been waiting for my order I placed in October and only received one reply and that even took weeks just for that. I have reached out on their different social media accounts and still nothing. I just want what I paid for and a refund for waiting for so long I am very disappointed.

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